My story
For more than 30 years, I have supported organizations as an expert in customer experience and business management.
My goal: to help companies genuinely improve their customer interactions – achieving more loyalty, more revenue, less complexity, and lower costs.
I began my career in management consulting before specializing in customer relations and customer experience. This quickly became a conviction: putting the customer at the center is the key to sustainable performance.
Today, my expertise allows me to quickly identify what can be improved and to propose pragmatic solutions that enable every organization – whether a private company, an association, or a public institution – to create more value for both their customers and their teams.