Terms of use

Article 6. Responsabilities

The publisher is only responsible for the content he has edited.

The editor is not responsible for:

• In case of technical, IT or Site compatibility problems or failures with any hardware or software;

• Direct or indirect, material or intangible, foreseeable or unforeseeable damage resulting from the use or difficulties of use of the Site or its services;

• The intrinsic characteristics of the Internet, in particular those relating to the lack of reliability and the lack of security of the information circulating there;

• Moreover, the Site cannot guarantee the accuracy, completeness, and timeliness of the information disseminated on it.

The user is responsible for:

• The protection of its material and data;

• Its use of the Site or its services;

• If it does not respect the letter or the spirit of these TOU.

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Article 7. Hyperlinks

The Site may contain hypertext links to other websites over which the publisher has no control. Despite the prior and regular checks carried out by the publisher, he declines any responsibility for the content that can be found on these sites.
In addition, prior information from the site editor is required before any hyperlink is set up.
Excluded from this authorisation are sites that disseminate information of an illicit, violent, polemical, pornographic, xenophobic nature or that may affect the sensitivity of the greatest number.
Finally, the publisher reserves the right to have a hyperlink to its Site deleted at any time, if the publisher considers it not in accordance with its editorial policy.
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Article 8. Confidentiality

In addition to these Terms and Conditions, the site has a privacy policy that describes how personal data is processed when the user visits the Site, as well as how cookies are used.
By browsing the Site, the user declares that he has also read the aforementioned privacy policy.

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Article 9. Intellectual property

The structuring of the Site but also the texts, graphics, images, photographs, sounds, videos and computer applications that compose it are the property of the publisher and are protected as such by the laws in force under the title of intellectual property. Some media are external, royalty-free items from sites such as “unsplash.com”.
Any representation, reproduction, adaptation or partial or total exploitation of the contents, trademarks and services offered by the Site, by any process whatsoever, without the prior express and written permission of the publisher, is strictly prohibited. With the exception of the express elements

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Article 10. Protection of personal data

         1) Personal data collected via the site

The publisher is responsible for the processing of personal data that is collected through this Site, and the data that is disseminated through this Site.

The publisher undertakes to comply with the General Data Protection Regulation (hereinafter "GDPR") and the legal and regulatory provisions applicable to the Grand Duchy of Luxembourg in terms of data protection.

The data collected via this Site can only come from the voluntary communication of personal data by the User: the User has the possibility to communicate personal data when, for example, he uses a contact form, subscribes to a newsletter, registers for a training or an event (non-exhaustive and non-exhaustive list).

The data subjects are informed during each collection of personal data of the legal basis and the purposes of the processing carried out.

The personal data collected via this site is not communicated to any commercial company or other organization, except in the case of subcontracting agreements in the processing of personal data.

The data are kept for the duration of the applicable legal requirements.

The data subject has the right to access the data concerning him or her and to correct the inaccurate data that he or she has communicated via the Site.

For the exercise of his rights, and for all questions concerning personal data, the data subject is required to send an email to the following address: dpo@customercentricity.com

       

        2) Dissemination of personal data on the Site 

Personal data collected directly by the publisher in the course of its activities (e.g. during an information session, or at an event) may be disseminated by the Editor in order to promote its activities.

The purpose of the personal data disseminated on this Site is to illustrate the initiatives and services of the publisher.

The publisher shall ensure that the dissemination of the data it has collected is always compatible with the purpose of collecting the data from the persons concerned.

The legal basis for this processing is therefore identical to that for the collection of the data concerned, and it is always in the context of the public interest mission of which the publisher is invested (Article 6.1 e) of the GDPR).

The publisher reserves the right to publish the data on its websites, social networks or publications, provided that the context of the dissemination is compatible with that of the collection, unless the person concerned expresses his opposition.

The data subject has the right to access the data concerning him, and to correct inaccurate data, which are disseminated via the Site.

The person concerned has of course the possibility to object to this treatment.

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For the exercise of his rights, and for all questions concerning personal data, the data subject is required to send an email to the following address: dpo@customercentricity.com

 

Article 11. Type of data collected

In the case of a request by the user to make a general contact or to draw up a quote, the site must collect the user’s surname, first name, e-mail address and the free message entered by the user. This data is transmitted by secure IT to Customer Centricity SARL in order to
This data is stored in the Customer Centricity SARL email software.

The collection of this data is essential and necessary for the conclusion of any contract.
The same data is collected and transmitted under the same conditions to Customer Centricity SARL.

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Article 12. Cookies

This site uses cookies to optimize your browsing and the services offered by the publisher.​

       1) LinkedIn

The publisher uses the LinkedIn pixel cookie on certain pages of its website to measure the performance of its LinkedIn ads and posts.​

      2) Google Analytics

The publisher uses the Google Analytics cookie to collect information about how visitors use its website to optimize its website and services, and improve the user experience. Cookies do not identify you personally but they simply collect, anonymously, information that is transmitted and stored by Google on servers in the United States in accordance with its privacy practices.

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Article 13. Data retention period

The retention period of personal data differs according to the categories of personal data collected and extends as long as required or permitted by law.
Customers' personal data are kept at least for the duration of the contract between Customer Centricity SARL and the customer.
When the processing of personal data is no longer necessary for the purposes for which it was collected, Customer Centricity SARL will delete the personal data in question.

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Article 14. Data controller

The customercentricity.com website is the responsibility of the company:

Customer Centricity SARL
11 Béatrix de Bourbon Street
L-1225 Luxembourg

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Article 15. Applicable law and juridiction

Any dispute concerning the use of the Editor’s website will be subject to Luxembourg law and is the exclusive jurisdiction of the Luxembourg courts.

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Customer Centricity wishes you a great navigation!